Client Care

Office & Appointment Hours:

Office hours are Monday to Friday 9am to 5pm, closed weekends & Holidays.

We are happy to offer appointments 7 days a week to our clients. Please note our weekend appointments are scheduled by request only and are reserved for Move Out Cleaning, Post Construction and Open House Preparation cleaning services.

Appointment Confirmations:

Our office confirms all appointments by email a minimum of 24 – 48 hours prior to each appointment.

If you do not receive confirmation before the end of the business day, prior to your appointment, please contact our office here. 

Payments:

Payment in full must be made to Life Maid Simple Enterprises upon completion of the appointment.  A finance charge of 2% per month will be charged on all past due balances. A $5 service fee will be added to all credit card payments.

Cancellation Policy:

In the event you require to cancel a scheduled cleaning appointment, please notify Life Maid Simple by sending an email to info@lifemaidsimple.ca with the requested changes for your appointment.

Please provide our office with a minimum of 2 business days (48 hours) prior to the scheduled appointment. 

Cancellation Fees:

• Cancellation within 1 to 2 business days (24-48 hours) a fee totaling 50% of your visit will be charged.
• Cancellation within 1 business day (24 hours) a 100% fee of your visit will be charged.